Terms of Service

1. The Service

PostalView is software that helps postal and mailbox businesses run their operations — logging packages and mail, managing virtual and physical mailboxes, notifying recipients, and taking payments through an in-person point of sale. The Service is provided to businesses and their staff, not to the general public. It is software only: XIMA never handles mail, packages, or cash and never holds customer funds. Some features depend on third-party providers and may change or be discontinued over time.

2. Accounts and Eligibility

To use the Service you must be at least 18 years old and able to enter into a binding contract. Creating an organization requires an owner or admin to accept the Master Subscription Agreement in the app. When you create an organization you become responsible for it, including the acts and omissions of everyone you invite to it. You agree to:

• provide accurate, current, and complete information;
• keep your login credentials confidential and not share your account;
• promptly notify us of any unauthorized use of your account or any other breach of security;
• ensure that each member you invite uses the Service in accordance with the Agreement.

You are responsible for all activity that occurs under your account.

3. Subscriptions, Trials, and Billing

The Service is offered on a subscription basis. Free trials, plan tiers, and prices are described during signup and in your account settings. By subscribing you authorize us and our payment processor to charge the applicable fees to your payment method.

• Renewals. Paid subscriptions renew automatically for successive periods unless you cancel before the renewal date.
• Trials. If a trial converts to a paid plan, you will be charged when the trial ends unless you cancel first.
• Payment processing. Platform fees are handled by Stripe. We do not store full card numbers.
• Taxes. Fees are exclusive of taxes unless stated otherwise; you are responsible for any applicable taxes.
• Refunds. Except where required by law, fees are non-refundable and cancellation stops future charges rather than refunding the current period.

We may change prices or plan features with reasonable notice; changes apply to the next billing period. The full billing terms are in the Agreement.

4. Payments You Take Through PostalView

PostalView lets you collect payments from your own customers (for example, at the point of sale or for mailbox plans). Those payments are processed by Stripe and settled directly to your own connected Stripe account. You — not XIMA — are the merchant of record for them. XIMA is not a bank, money transmitter, payment processor, or agent, and is not in the flow of those funds. You are responsible for the goods and services you sell, for the accuracy of the amounts you charge, and for any refunds, chargebacks, disputes, and taxes arising from those transactions.

5. Your Customers and Compliance

Your relationship with your own customers — including mailbox rental agreements, USPS Form 1583 authorizations, storage and handling terms, fees, refunds, and disputes — is solely between you and your customers. XIMA is not a party to it. You are responsible for your compliance with postal, CMRA, consumer-protection, and privacy law (including, where applicable, providing your customers a Mexican aviso de privacidad under the LFPDPPP), and you must have a lawful basis and any necessary consent to enter your customers’ details and to send the notifications the Service generates on your behalf.

6. Acceptable Use

When using the Service, you agree not to:

• break any law or infringe anyone’s rights;
• send unlawful, deceptive, harassing, or unsolicited bulk messages through the Service;
• upload malware or attempt to gain unauthorized access to the Service or its underlying systems;
• probe, scan, overload, or disrupt the Service or circumvent its usage limits or security;
• resell, sublicense, or provide the Service to third parties except your own authorized staff and customers;
• use the Service to store or transmit data you do not have the right to process.

7. Your Data

You retain ownership of the data you and your customers put into the Service (“Customer Data”). You grant us a limited licence to host, process, and transmit Customer Data solely to provide and improve the Service, to send notifications on your behalf, and as described in our Privacy Policy and Data Processing Addendum. For that data, we act as your processor and you as the controller. You are responsible for the accuracy and legality of the Customer Data you provide.

8. Third-Party Services

The Service integrates with third parties such as payment processors, email delivery providers, and hosting infrastructure — listed in our subprocessors page. Those providers have their own terms and privacy practices, and we are not responsible for their acts or omissions. If a third-party service becomes unavailable, the related features of the Service may be affected.

9. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by XIMA and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription. You may not copy, modify, reverse-engineer, or create derivative works of the Service except as permitted by law.

10. Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by law, XIMA is not liable for indirect, incidental, special, consequential, or punitive damages, and its total liability for any claim relating to the Service is capped as set out in the Agreement (the fees you paid in the twelve months before the claim). The full disclaimers, liability cap, and your indemnity obligations are in the Agreement.

11. Suspension and Termination

You may stop using the Service and cancel your subscription at any time from your account settings. We may suspend or terminate your access if you materially breach the Agreement, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties. On termination, your right to use the Service ends. We may delete Customer Data after a reasonable retention period; export your data before you cancel if you need a copy.

12. Governing Law and Disputes

The Master Subscription Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. As set out in the Agreement, disputes are resolved by binding arbitration administered by the American Arbitration Association (AAA) seated in Wilmington, Delaware, on an individual basis, with a waiver of class actions and jury trials, except where mandatory local law gives you a non-waivable right to proceed otherwise. The dispute-resolution terms that actually bind the parties are those in the Agreement, not this summary.

13. Changes to the Terms

The binding Agreement is versioned: when we make material changes we publish a new version and require an owner or admin to review and accept it in the app before continued use. We may also update this summary from time to time and will refresh the “Last updated” date above.

14. Contact

Questions about these terms or the Agreement? Contact XIMA USA LLC at legal@postalview.com.